Shipping & Delivery

At Vellflair, we are committed to delivering your orders safely, securely, and discreetly. We understand the importance of privacy when shopping for intimate wellness products, and we take care to ensure that your shopping experience remains comfortable and confidential.

1. Shipping Locations

We currently deliver to serviceable locations within India. Delivery availability depends on your shipping PIN code and our courier partners.

2. Order Processing

Orders are processed after successful payment confirmation or order verification, where applicable. Processing and dispatch times may vary depending on product availability, order volume, and operational requirements.

3. Estimated Delivery Time

Estimated delivery timelines will be communicated at checkout or through your order confirmation, wherever applicable.

Delivery may take longer due to public holidays, weather conditions, courier delays, remote delivery locations, or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions mentioned on our website at the time of purchase.

5. Discreet Packaging

Your privacy matters to us. Orders are packed discreetly in plain, unbranded packaging wherever applicable. Product-specific branding may not be visible on the outer packaging.

6. Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided at checkout, where tracking is available.

Please allow time for tracking information to become active after dispatch.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details, including their full address, PIN code, and contact number.

If delivery fails because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, the shipment may be returned to us. Additional shipping charges may apply to reshipment, where applicable.

8. Delayed, Lost, or Damaged Shipments

If your order is delayed, appears lost in transit, or arrives damaged, please contact our customer support team with your order number and relevant details. We will review the issue and assist you.

9. Changes to Orders

If you need to change your shipping address or cancel an order, contact us as soon as possible. Changes cannot be guaranteed once an order has been processed or dispatched.