FAQ

Ordering and payment

How can I pay?
Cash on delivery only, for now. You pay the courier in cash when the parcel reaches you. Online payment is coming soon.

Is there a minimum order value?
No. Shipping charges, if any, are shown at checkout before you confirm.

Do I need an account?
No. You can check out as a guest with just your name, address and phone number.

Delivery and packaging

Is the packaging discreet?
Yes. Plain, unbranded outer packaging. Nothing on the parcel says what is inside or names the store.

Where do you deliver?
All serviceable pin codes across India. Enter your pin code at checkout to confirm.

How long does it take?
Orders are handed to the courier within 1 to 3 business days. Delivery after that depends on your location and the courier, and the estimate is shown at checkout.

How do I track my order?
You get tracking details by email or SMS once the parcel ships. If it has not moved for more than 48 hours, message us on WhatsApp and we will chase the courier.

Returns

Can I return a product?
For hygiene reasons we cannot take back an intimate product once its seal is broken or it has been used. Unopened items in their original sealed packaging can be returned within 7 days of delivery.

What if my item arrives damaged or wrong?
Message us on WhatsApp within 48 hours with your order number and a photo or unboxing video, and we will replace it or refund you.

Products and privacy

Are your products body-safe?
The material is stated on every product page. Wash before and after use with mild soap and warm water, and use a water-based lubricant with silicone products.

Will anyone know what I ordered?
No. The parcel is unbranded, and we never share your details with anyone outside the delivery process.

Who can order?
Strictly 22+ and over.