Privacy Policy

At Vellflair, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://vellflair.com/, place an order, or contact us.

1. Information We Collect

Depending on how you use our website, we may collect:

Personal information: Name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order history, payment status, and delivery details.
Payment information: Payment-related details processed through our payment service providers.
Technical information: IP address, browser type, device information, cookies, and website usage data, where applicable.
Communication details: Information you provide when contacting our customer support team.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders.
Arrange shipping and delivery.
Send order confirmations and delivery updates.
Respond to questions and customer support requests.
Process eligible cancellations, returns, and refunds.
Prevent fraud and maintain website security.
Improve our website, products, and customer experience.
Meet applicable legal and regulatory obligations.

3. Customer Privacy and Discreet Delivery

We understand that privacy is especially important when purchasing intimate wellness products.

We aim to use your information only for legitimate business purposes, including processing and delivering your order. Our orders are packed discreetly in plain, unbranded packaging wherever applicable.

4. Payment Security

Payments may be processed through third-party payment gateways. Your payment information is handled according to the relevant provider's security practices and policies.

We do not intentionally collect or store complete payment card details when these are processed directly by a third-party payment provider.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website usage, and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Sharing of Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

Courier and delivery partners.
Payment processing providers.
Website hosting and e-commerce service providers.
Customer support and technical service providers.
Government authorities or other parties where disclosure is required by law.

We do not sell personal information to third parties as a standalone commercial product.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business records, resolve disputes, and comply with applicable legal requirements.

8. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise concerns about how your information is handled.

Some information may need to be retained where required by law or for legitimate business purposes.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their independent privacy practices. Please review their privacy policies before sharing information with them.

11. Children's Privacy

Our products and services are intended for adults aged 22 and above. We do not knowingly seek to collect personal information from individuals who are below the applicable age requirement for our services.