At Vellflair, we want you to have a positive shopping experience. This Refund & Returns Policy explains how we handle eligible returns, replacements, cancellations, and refunds.
1. Return Eligibility
Due to the intimate and personal nature of our products, returns may be restricted for hygiene and safety reasons.
If you receive a damaged, defective, incorrect, or incomplete order, please contact our customer support team so we can review your concern and determine the appropriate resolution.
All requests are subject to verification and applicable consumer protection laws.
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered:
- Contact us within [insert claim window] of delivery.
- Provide your order number and a description of the issue.
- Share clear photographs or an unboxing video, if available and reasonably requested.
After reviewing your claim, we will inform you of the available resolution, which may include a replacement, refund, or another remedy as applicable.
3. Hygiene and Non-Returnable Items
For health, hygiene, and safety reasons, opened or used intimate products may not be eligible for return unless the item is defective or another remedy is required by applicable law.
Products that are sealed, unused, and in their original packaging may be considered for return only where the product and circumstances are eligible under our policy and applicable law.
4. How to Request a Return
To submit a return or replacement request:
- Contact our customer support team at [insert customer support email].
- Include your order number and the reason for your request.
- Provide supporting photographs or other information if requested.
- Wait for confirmation and instructions before sending any product back.
Unauthorized returns may not be processed until the order and return request have been verified.
5. Refund Approval and Processing
If a refund is approved, it will be processed through the original payment method where possible, or through another lawful and mutually appropriate method.
The time required for the refund to appear in your account may depend on your payment provider or bank.
We will communicate the applicable refund process once your request has been reviewed.
6. Shipping Charges
Original shipping charges and return shipping costs will be handled in accordance with the circumstances of the return and applicable law.
Where the return is caused by an error on our part, such as an incorrect or defective product, we will explain the applicable return arrangements when resolving the claim.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched.
Where a cancellation is accepted and payment has already been made, any eligible refund will be processed in accordance with applicable law and our refund procedures.
8. Exchanges and Replacements
Exchanges and replacements are subject to product availability and eligibility. If an identical replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.
9. Contact Us
For return, replacement, cancellation, or refund assistance, contact:
Vellflair
Website: https://vellflair.com/
Email: [Insert your customer support email]
Please include your order number in all communications so we can assist you efficiently.
Refund & Returns Policy
Last Updated: October 18, 2026
At Vellflair, we want you to have a positive shopping experience. This Refund & Returns Policy explains how we handle eligible returns, replacements, cancellations, and refunds.
1. Return Eligibility
Due to the intimate and personal nature of our products, returns may be restricted for hygiene and safety reasons.
If you receive a damaged, defective, incorrect, or incomplete order, please contact our customer support team so we can review your concern and determine the appropriate resolution.
All requests are subject to verification and applicable consumer protection laws.
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered:
- Contact us within [insert claim window] of delivery.
- Provide your order number and a description of the issue.
- Share clear photographs or an unboxing video, if available and reasonably requested.
After reviewing your claim, we will inform you of the available resolution, which may include a replacement, refund, or another remedy as applicable.
3. Hygiene and Non-Returnable Items
For health, hygiene, and safety reasons, opened or used intimate products may not be eligible for return unless the item is defective or another remedy is required by applicable law.
Products that are sealed, unused, and in their original packaging may be considered for return only where the product and circumstances are eligible under our policy and applicable law.
4. How to Request a Return
To submit a return or replacement request:
- Contact our customer support team at [insert customer support email].
- Include your order number and the reason for your request.
- Provide supporting photographs or other information if requested.
- Wait for confirmation and instructions before sending any product back.
Unauthorized returns may not be processed until the order and return request have been verified.
5. Refund Approval and Processing
If a refund is approved, it will be processed through the original payment method where possible, or through another lawful and mutually appropriate method.
The time required for the refund to appear in your account may depend on your payment provider or bank.
We will communicate the applicable refund process once your request has been reviewed.
6. Shipping Charges
Original shipping charges and return shipping costs will be handled in accordance with the circumstances of the return and applicable law.
Where the return is caused by an error on our part, such as an incorrect or defective product, we will explain the applicable return arrangements when resolving the claim.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched.
Where a cancellation is accepted and payment has already been made, any eligible refund will be processed in accordance with applicable law and our refund procedures.
8. Exchanges and Replacements
Exchanges and replacements are subject to product availability and eligibility. If an identical replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.
9. Contact Us
For return, replacement, cancellation, or refund assistance, contact: support@vellflair.com
Vellflair
Website: https://vellflair.com/
Please include your order number in all communications so we can assist you efficiently.